Leadership
How I Saved $470k
Background: A few years ago in leadership at a Fortune 500, a team member brought up an issue of concern. They noticed some discrepancies between what was supposed to be billed to clients vs what was actually billed. Problem Investigation: I asked the team member who brought it to my attention if they’d look into…
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How Serving Your Customers Better Can Grow Your Business
Have you ever had such a bad service experience somewhere it became laughable? You just couldn’t believe that everything that could have went wrong, did go wrong? Maybe you were at a restaurant and the server didn’t come to your table for 5-10 minutes, the food was late, then the food was cold, then the…
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